This page is for hosts writing a welcome guide or house manual for an Airbnb home, or fixing one that guests don't open. It gives you the guide itself: wording to copy for every page, from the welcome note to the emergency page, plus where each part belongs in Airbnb's own tools and what Airbnb's rules keep out of it.
By the end you'll have Airbnb's Arrival guide filled in, a printed guide for the home that matches it, and a checklist that shows nothing is missing. The Airbnb steps and rules come from the Airbnb Help Center and Resource Center, checked in October 2026. In the copy blocks, text in square brackets is yours to fill in, and anything marked "Example:" uses made-up details.
- Start in Airbnb: under Listing editor, the Arrival guide holds check-in, directions, Wi-Fi, the house manual, house rules, checkout instructions and guidebooks. Guests see detailed check-in instructions 48 hours before check-in.
- Then make a printed guide that matches Airbnb word for word: welcome, arrival, Wi-Fi, how the house works, trash, house rules, safety and emergencies, checkout and local picks.
- Never print the door code. Airbnb emails self check-in codes and sends them as a message 48 hours before arrival, and a printed code is wrong the day you change it.
- For Airbnb guests, the guide never invites a direct booking, a mailing list, a discount for next time or a review on another site. Airbnb can suspend or deactivate listings for repeated or severe violations.
- Write for the ratings guests give: check-in ("Was it easy?"), accuracy ("Was everything in good working condition?") and location, which covers safety, transport, points of interest and noise.
- Use the 27-item checklist below to build the guide in a week, then check your local picks each season and read the whole guide against your listing once a year.
Where Each Part of the Guide Lives on Airbnb
A welcome guide for an Airbnb home lives in two places, sometimes three. Airbnb's Arrival guide is the master copy that booked guests read in the app. The printed guide in the home answers quick questions without a phone. A digital guide from another company is optional and suits hosts who run several homes or take bookings on more than one site.
Airbnb has built most of the guide into the listing editor. Go to Listings, pick the listing, and under Listing editor click Arrival guide. That's where you set the check-in method and instructions, the house manual, house rules, checkout instructions and guidebooks (Airbnb Help Center). The table shows who sees each part, when they see it, and what the printed copy should do with it.
| Part of the guide | Where it goes in Airbnb | Who sees it, and when | In the printed guide |
|---|---|---|---|
| Welcome note | Top of the house manual, or a scheduled message | Booked guests | Page 1 |
| Check-in steps | Arrival guide, Check-in method | The method right away; detailed instructions 48 hours before check-in | How the lock works and where the code is, never the code |
| Directions and Wi-Fi | Arrival guide | Booked guests, after booking | Arrival page, plus a separate Wi-Fi card |
| How the house works | Arrival guide, House manual | Only guests with a confirmed reservation | The longest section, in the same words |
| House rules | Arrival guide, House rules | Listing, booking terms, automated emails, Arrival guide and Trips tab | Same rules, friendlier words |
| Checkout steps | Arrival guide, Checkout instructions | Anyone, before booking | Same list, no extra chores |
| Local picks | Arrival guide, Guidebooks | Anyone: guidebooks are public | Printed with Preview & print |
| Alarms, cameras, noise monitors | Listing editor, Guest safety | Disclosed on your listing | Locations on the safety and rules pages |
| Emergency contacts | House manual | Only guests with a confirmed reservation | Its own page, with the address at the top |
Airbnb's Resource Center suggests a printed copy too: add a house manual, then leave a printed version where guests can easily find it (Airbnb Resource Center). The habit that saves the most trouble is keeping one set of facts. Change Airbnb first, then reprint the page, so the app and the binder never disagree about quiet hours or checkout time.
Best for answers at a glance: the Wi-Fi, the thermostat, the hot tub, the emergency page. It costs printing and a binder.
- Works with a dead phone or a weak signal
- Swap one page when something changes
- Needs a reprint for every change
- Never carries the door code or a web address
Best when you run several homes or list on more than one site. Airbnb's own Guidebook comes with your listing; other tools have free and paid plans.
- One update reaches every guest
- Photos and short videos fit easily
- For Airbnb guests, keep it inside Airbnb's tools, or check how any outside link is sent
- Features that ask for emails or outside reviews are for direct guests only
Set Up Airbnb's Arrival Guide First
Fill in Airbnb before you design anything. The printed guide then copies from it, and every fact lives in one place. Almost all of the work happens on one screen: Listings, your listing, Listing editor, Arrival guide.
Airbnb timings to build around
When guests see your detailed check-in instructions.
Optional detail you can add to checkout instructions.
For host and guest to submit a review.
Sources: Airbnb Help Center articles 1926 and 13, October 2026
Check-In Method and Instructions
Click Check-in method and pick one: Smart lock, Keypad, Lockbox, Building staff, In-person greeting or Other. Then write the steps. Guests see the method right away and the detailed instructions 48 hours before check-in (Airbnb Help Center). Number the steps, start from the street, and say what the guest will see at each one: the gate, the door, the lock.
Show the hard parts. Airbnb suggests photos or a video, such as a photo of the latch that opens the front gate, then tapping View to see the arrival information the way guests do, and having a friend test your instructions before a guest does (Airbnb Resource Center).
One timing exception: an Airbnb Resource Center article says that if your listing has a Flexible cancellation policy, guests see check-in instructions 24 hours before check-in instead of 48 (Airbnb Resource Center). If that's you, answer parking or early-arrival questions in a message rather than waiting for the instructions to open.
If you connect a compatible smart lock to Airbnb, it creates a unique door code for each reservation, and the code stops working 30 minutes after checkout unless you change that timing. Airbnb announced the feature in 2024 for certain Schlage locks in the U.S. and Canada (Airbnb Resource Center). That's one more reason the code stays out of a printed guide.
Our smart home guide for Airbnb hosts covers smart locks if you're still choosing one.
Directions and Wi-Fi
Directions and the Wi-Fi password sit on the same Arrival guide screen, and booked guests receive them after booking (Airbnb Resource Center). Write directions from the last turn a map app gets right, and name something a stranger can see in the dark: a mailbox, a gate, a porch light. The Wi-Fi wording is in its own section below.
House Manual
The house manual holds day-to-day details, like how to turn on the hot water heater or where to find an extra blanket, and only guests with a confirmed reservation can open it (Airbnb Help Center).
Airbnb's tips for writing it: put the Wi-Fi password first, give parking directions with a landmark, note pet and family items such as cribs and high chairs, say which rooms have smoke and carbon monoxide alarms, explain the thermostat, the dishwasher and what can go in the toilet, cover trash and any water or power limits, and use numbered steps for electronics like the TV (Airbnb Resource Center). That's the same list as the printed guide, so write it once and paste it into both.
House Rules
Standard rules cover pets, events, smoking and vaping, quiet hours, check-in and checkout times, check-in method, maximum guests, commercial photography and filming, and which Airbnb Services, such as chefs or massage, are allowed in the home. Additional rules cover anything else and shouldn't contradict the standard ones. Guests see your rules in the listing, the booking terms, automated emails, the Arrival guide and the Trips tab (Airbnb Help Center), so the printed page has to match.
The same help article advises against overwhelming guests with too many rules. Our Airbnb house rules guide goes through each rule category and how to word it.
Checkout Instructions
Pick from Return keys, Lock up, Turn things off, Throw trash away, Gather used towels and Additional requests, then add up to 140 characters of detail. Guests can see checkout instructions before they book (Airbnb Help Center), so a long list of chores is on show while they compare listings. Two detail lines that fit the limit are in the checkout section below.
Guidebooks
Under Arrival guide, click Guidebooks, set a title and cover photo, choose the listings it applies to, and use Add to guidebook for places, neighborhoods and city advice. Host guidebooks are public. Share makes yours viewable outside Airbnb, and Preview & print gives you a copy for the home. One catch for teams: guidebooks belong to one hosting account, not to a listing, and home co-hosts don't have access to new guidebooks (Airbnb Help Center).
Guests find the guidebook on your listing page, your profile page and their Trips tab, and you can set up a quick reply that sends it when someone asks for recommendations (Airbnb Resource Center).
Guest Safety
Under Listing editor, click Guest safety, then Safety devices, and select Smoke alarm and Carbon monoxide alarm if you have them. Airbnb strongly urges both where there are fuel-burning appliances and notes that local rules may require more than one of each (Airbnb Help Center).
Guest safety is also where you disclose an exterior camera and its location, or an indoor noise decibel monitor. Cameras that monitor indoor spaces have been banned since April 30, 2024, cameras can't cover an enclosed outdoor shower or a sauna, and noise monitors can't sit in bedrooms, bathrooms or sleeping areas (Airbnb Help Center).
The house rules page below has a line that repeats your disclosure in the printed guide.
Airbnb's scheduled quick replies can fill in the guest's first name, check-in time, address and directions, house rules, and the Wi-Fi network and password from your listing, then send before check-in or checkout on their own. If a field is empty on your listing, it shows as unavailable in the message (Airbnb Help Center). That's another reason to fill in the Arrival guide first.
Airbnb's October 2025 update added videos in messages. Airbnb's own examples are a property tour ahead of check-in and a grill tutorial in the welcome message (Airbnb Resource Center). A short clip of the hot tub controls answers more than a page of text. The same update added a card that shows your guidebook inside a message.
Here is an arrival-day message that points guests to the guide. Set it as a scheduled quick reply for check-in day; our Airbnb guest message templates cover the rest of the stay.
Airbnb scheduled message, check-in day
Hi [Guest first name], welcome to [Home name]! Your check-in steps and door code are in the Airbnb app under Trips. The house guide is on the [kitchen counter], and the Wi-Fi details are on the card by [the TV]. If anything isn't right, message me here and I'll sort it out. [Your first name]
Welcome Guide Checklist
Use this as the spine of the guide. The groups follow the order you'll build it in: Airbnb's fields first, then the printed pages, then the rules check and upkeep. The wording for each page is in the sections after the checklist.
Build and Check Your Welcome Guide
Tick items off as you finish them. Your progress stays on this device.
- Airbnb's fields
- Front of the printed guide
- Arrival and the house
- Rules and safety
- Checkout and local picks
- Rules check and upkeep
If you only have an hour today, do the first group. Guests get Airbnb's fields whether or not you ever print a page.
Welcome Note and Arrival Wording
The first two pages do most of the work. A guest who walks in at 10 p.m. after a long drive wants three things: proof they're in the right place, a way to reach you, and the Wi-Fi. Give them that before anything else.
Welcome Page
Keep it to three or four lines that sound like a person: the home's name, how to reach you in the Airbnb app and when you answer, and where the answers to the most common questions are. Point to Airbnb messages, since that's where the guest's booking and your past messages already are.
Welcome page, page 1 of the printed guide
Welcome to [Home name]. We're glad you're here. Everything you need for your stay is in this guide. The Wi-Fi details are on the card by [the TV], and the emergency page is page [number]. If something isn't working or you can't find something, message [Your first name] in the Airbnb app. We answer from [8 am] to [10 pm]. For anything urgent at night, call [phone number]. Enjoy your stay, [Your first name]
If a guest mentions an occasion in their Airbnb messages, add a handwritten line on a separate card. Example: "Happy anniversary. There's sparkling cider in the fridge for you." Keep the printed welcome page general so it never needs a reprint.
A short card by the door helps guests who won't open a binder on night one. It holds four essentials: the Wi-Fi, checkout time, how to reach you and the address. If you use it, let it replace the separate Wi-Fi card, so the password lives on one card and a change means one reprint.
Welcome card for the entry table
Welcome to [Home name] Wi-Fi: [Network name] / [Password] Checkout: [11 am], steps on page [number] of the house guide Questions: message [Your first name] in the Airbnb app Emergency: call 911. This home's address is [Full street address].
Arrival and Getting In
Write this page for a guest standing at the curb with a nearly dead phone. Cover parking, which door, how the lock works, the light switches and the thermostat, in that order.
Arrival page
Getting here and getting in Parking: [Where to park, how many cars fit, and where not to park.] Which door: [Which door to use and how to find it after dark.] The lock: The [keypad / smart lock / lockbox] is [where it is]. Your door code is in your check-in instructions in the Airbnb app, under Trips. To lock up when you leave, [what to press or turn]. Lights: [Where the switches for the entry, porch and living room are.] Heating and cooling: The thermostat is [where it is]. [How to change the temperature in one or two steps.] Please [close the windows when the air conditioning is on]. First hour: [Anything guests need right away, such as where the spare toilet paper is or how to turn on the hot water.]
Leave the code out. For self check-in, Airbnb emails the door or lockbox code and sends it as a message 48 hours before arrival, and guests find it with their reservation on the Trips page (Airbnb Help Center). A printed code is out of date as soon as you change it, and anyone who picks up the guide can read it.
Example: "Parking: two cars fit in the driveway, nose in. Please don't park on the grass, because the sprinklers come on at 6 a.m." One instruction, one reason. Use that pattern on every page.
Wi-Fi, Appliance and Trash Wording
These pages head off the messages that interrupt your evening: the Wi-Fi password, the TV input, the dishwasher that needs a firm push. Write down the quirks. Guests know how a dishwasher works; they don't know yours needs the door pushed until it clicks.
Wi-Fi Card
Wi-Fi card
Wi-Fi Network: [Network name] Password: [Password] The router is [where it is]. If the internet drops, unplug the router, wait one minute and plug it back in. Give it a few minutes to reconnect. Still down? Message us in the Airbnb app. By using this network, you agree to use it only for legal activity.
Print the Wi-Fi on its own card rather than inside the guide, so a new password means reprinting one card. Airbnb's tip is a laminated, easy-to-clean sign with the Wi-Fi login instructions, placed in the space (Airbnb Resource Center).
Airbnb also recommends an encrypted guest network such as WPA2, sharing its password only after a reservation is confirmed, keeping the router and modem somewhere guests can't reach, using strong passwords you change often, and telling guests the network is for legal use only (Airbnb Help Center). The last line of the card covers that.
If your internet is fast, run Airbnb's Wi-Fi speed test in the Airbnb app. The speed shows on your listing next to Wifi, and speeds above 50 Mbps show as "Fast wifi" (Airbnb Help Center).
How the House Works
Give each appliance a short entry: what it is, where its supplies are, the one step that trips people up, and what you'd like done with it before checkout. Skip anything that works the way every model does. Delete the entries you don't need.
How the house works, one entry per item
Coffee maker [Type of machine]. The [filters / pods] are in [where]. [The one button or step that matters.] Dishwasher Detergent is [where]. [How to start it.] Please [run it before checkout / leave dirty dishes inside]. Washer and dryer They're in [where], with detergent [where]. [Any setting to avoid.] Thermostat It's [where]. [How to change the temperature.] [The range you ask guests to stay within, and why.] TV and streaming Use [which remote] and the [input name] input. Please sign in to streaming apps with your own accounts and sign out before you leave. Hot tub [How to open and close the cover.] [Temperature and any time limits.] [Rules for children, as on the listing.] If the water looks cloudy, message us in the Airbnb app before you get in. Fireplace or fire pit [How to light it.] [How to put it out.] Please burn only [what to burn]. Grill [How to turn the gas on and off.] The tools are in [where]. Please [brush the grill after use]. Plumbing Only toilet paper goes in the toilet. [Septic or other notes.]
Example: "The hot tub cover lifts from the side facing the house. Please put it back when you're done so the water stays warm and leaves stay out." Two plain sentences and one reason.
For a pool or hot tub, Airbnb also suggests describing the safety features you provide in the house manual, such as drain covers, alarms and the fence or gate, and noting that swim aids and water toys don't prevent drowning (Airbnb Resource Center). The sign wording is in the safety section below.
Trash and Recycling
Trash rules change from town to town, so a guest can't guess yours. Say where the bins are, what goes in each, the pickup day and where full bags go at checkout. If your town has set-out times or wildlife rules for bins, add them.
Trash and recycling page
Trash and recycling Bins: [Where the trash and recycling bins are.] Trash: [What goes in it, such as bagged household trash.] Recycling: [What your hauler takes, and whether to rinse or flatten it.] Everything else: [What to do with glass, batteries or large items.] Pickup day: [Day]. If you're here the night before, please take the bins to [where] after [time]. Before you leave: [Where to put full bags at checkout.] [Any wildlife rule, such as latching the bin lid.]
House Rules in Friendly Words
Copy your rules from Airbnb word for word, then soften the delivery, not the rule. If the printed guide says quiet hours start at 11 and the listing says 10, a guest has grounds to argue. Give a short reason for any rule that might surprise someone.
Three patterns cover most rules (the quoted lines are examples):
- Say what to do, then why. "Please keep music inside after 10 p.m. The neighbors' bedrooms face our deck."
- Thank before you ask. "Thanks for leaving shoes by the door. The floors are original oak."
- State the hard limits plainly. Parties, smoking and the guest count aren't up for discussion, so give each one line with no apology.
House rules page
House rules These are the same rules you agreed to when you booked on Airbnb. Thank you for helping us keep them. Guests: Up to [number] people stay overnight, as on your reservation. [Your rule on daytime visitors.] Quiet hours: [10 pm] to [8 am]. Our neighbors are close, so please keep music and voices inside after [10 pm]. Parties and events: Not allowed. Smoking and vaping: Not allowed anywhere on the property, including [the deck and the yard]. Pets: [Your pet rule, word for word from the listing.] Check-in and checkout: Check-in is after [time]. Checkout is by [time]. [Any additional rule, with its reason in one short sentence.] Cameras and devices: [Each exterior camera and where it points, as disclosed on the listing.] [If you have one: A noise monitor in the living room measures sound levels only. It doesn't record audio.] There are no cameras inside the home.
The camera line matters. Airbnb requires exterior cameras and their locations to be disclosed on the listing, bans cameras that monitor indoor spaces, and allows indoor noise monitors only when disclosed and never in bedrooms, bathrooms or sleeping areas (Airbnb Help Center). Repeat in the guide what the listing says, so nothing in the home surprises a guest.
If quiet hours matter on your street, our guide to handling neighbor complaints covers the neighbors' side of the same rule.
Safety and Emergency Page Wording
Give safety its own page, and put the full street address at the top. Someone calling for help from a rental may not know the address, and they shouldn't have to hunt for it in a booking confirmation.
Airbnb's Help Center tells guests to contact local emergency services if an emergency is in progress, offers a way to dial them from Airbnb for guests who don't know the local number, and points to Airbnb's 24-hour safety line for other safety issues (Airbnb Help Center).
Emergency and contacts page
In an emergency This home's address: [Full street address, including unit number, city and ZIP code] Emergency (police, fire, ambulance): call 911 Poison Control: 1-800-222-1222 Nearest emergency room: [Name, address, drive time] Urgent care: [Name, address, hours] 24-hour pharmacy: [Name, address] Non-emergency police: [Number] Problems at the home that can't wait until morning, such as no heat, a leak or a lock that won't open: call [Your name or local contact] at [phone number]. Everything else: message us in the Airbnb app. Smoke and carbon monoxide alarms: [Locations] Fire extinguisher: [Location] First aid kit: [Location] Water shutoff: [Location] Breaker panel: [Location] Gas shutoff: [Location, if any] Flashlights: [Location]
The Poison Control number, 1-800-222-1222, is the national U.S. line, and the same site offers the webPOISONCONTROL online tool (Poison Control). Outside the U.S., use the local numbers.
Alarms and Safety Gear
Say where every alarm is, then keep them working. The U.S. Fire Administration says to test smoke alarms monthly, replace 9-volt batteries at least once a year, replace the whole alarm every 10 years, and install alarms inside and outside each sleeping area and on every level (U.S. Fire Administration). In a rental, that means a monthly test on someone's turnover list.
Airbnb adds that some cities require an alarm in every room, and that eligible hosts with an active listing can request a free alarm, subject to terms (Airbnb Resource Center).
Pool and Hot Tub Sign
If you have a pool, Airbnb suggests a sign or brochure in view of it with safety recommendations, warnings, emergency contacts, CPR instructions and the listing address. It also suggests reminding guests to stay within reach of weak swimmers and to check the pool first if a child goes missing, and providing a Water Watcher card with instructions for use (Airbnb Resource Center). Here's that sign as a block you can print, with a spot for CPR steps from a first-aid organization you trust.
Pool or hot tub sign
Pool safety Adults: stay within arm's reach of children and anyone who can't swim, the whole time they're in or near the water. Swim aids and water toys don't prevent drowning. If a child is missing, check the pool first. [Your gate or cover rule, such as: keep the pool gate closed and latched.] [Your other pool rules, such as hours or no glass.] Emergency: call 911. This home's address is [Full street address]. CPR steps: [CPR instructions from a recognized first-aid organization] Safety equipment: [Where the ring buoy, reaching pole and first aid kit are.] Water Watcher card: [Where it is, and how guests should use it.]
Local Posting Rules
Some cities and counties require specific information to be posted inside a short-term rental. Your permit conditions or local code will say what, and where. Our permits and licensing guide for new hosts explains how to research your city's rules, and your local office has the final word.
Checkout and Local Picks Wording
Checkout Page
Match the list in your Airbnb checkout instructions. Guests saw it before they booked, so the printed version shouldn't add chores. Airbnb's Resource Center suggests deciding whether tasks like taking out the trash or collecting towels fit your standard, since moving them into your cleaning routine may lead to better reviews (Airbnb Resource Center).
Checkout page
Checkout is at [11 am] Before you go: 1. [Load and start the dishwasher.] 2. [Put used towels in the laundry basket.] 3. [Take trash to the bins by the garage.] 4. Turn off the lights, [the fireplace] and [the air conditioning]. 5. Lock the door: [what to press or turn]. Thank you for staying with us. If anything wasn't right, please tell us in the Airbnb app before you leave, so we can fix it for the next guest. If you enjoyed your stay, a review on Airbnb helps other travelers decide. Safe travels, [Your first name]
For the detail line in Airbnb's checkout instructions, here are two versions under the 140-character limit. Paste one and adjust the places.
Checkout detail line, under 140 characters
Please start the dishwasher, leave used towels in the tub and take trash to the bins by the garage. Thank you!
Shorter checkout detail line
Please leave used towels in the tub and lock the front door on your way out. Safe travels!
The review line on the checkout page is as far as the ask should go. Airbnb's Reviews Policy says reviews may not be given or withheld in exchange for something of value, such as a discount or a refund, and bars pressuring anyone to influence a review (Airbnb Help Center).
Hosts and guests have 14 days after checkout to write a review, and reviews post when both are in or when the 14 days end, whichever comes first (Airbnb Help Center). One plain line, read on the way out, is enough.
Local Picks
Airbnb's guidebook advice works for the printed page too: keep entries brief and easy to scan, recommend only places you've enjoyed yourself, mention what makes each one stand out, and review the list from time to time to check it's still accurate (Airbnb Resource Center). Give each entry the name, how far it is, why you'd send a friend there and one practical detail.
Local pick, one entry per place
[Place name], [walk or drive time] [What it is, in a few words.] [Why you'd send a friend there.] [One practical detail: hours, parking, what to order or when to book.]
Example: Tidewater Coffee, five minutes on foot. Opens early, so it's the pick for early risers. Order at the counter and take your cup to the benches by the water.
Example: Marsh Road Market, ten minutes by car. The closest full grocery store, with a good bakery counter. The lot fills up on Saturday mornings.
Cover what guests ask about: groceries, coffee and breakfast, a casual dinner and a special-occasion dinner, beaches, parks or trails, a rainy-day option, something for children, the pharmacy and urgent care, and how to get around. Add notes on noise and traffic where they matter. Airbnb's Location rating asks whether the guest was made aware of safety, transportation, points of interest and special considerations like noise (Airbnb Help Center), and this page is where you tell them.
Marketing Value Within Airbnb's Rules
Here's the rule in plain words: a welcome guide for guests who booked on Airbnb must never invite them to book direct, join a mailing list, or scan a code for a discount on a return stay. Airbnb's Off-Platform and Fee Transparency Policy bans all three, and for repeated or severe violations Airbnb may suspend or permanently deactivate a host's listings or account (Airbnb Help Center).
That still leaves useful marketing work for the guide: a smoother stay, fewer messages, and better reviews and photos. Those are what the next traveler sees when choosing between your home and the one down the street.
The Guide Answers the Rating Questions
Guests rate homes in seven categories, and four of them map straight onto pages of your guide. The questions below are Airbnb's own wording (Airbnb Help Center).
| Rating | What Airbnb asks | Guide page that helps |
|---|---|---|
| Check-in | "Was it easy?" | Arrival page, check-in photos or video, the lock steps |
| Accuracy | Was it accurately represented, and "Was everything in good working condition?" | How the house works, the Wi-Fi restart step, plain notes on quirks |
| Communication | "Did the host respond to messages promptly?" | Welcome note with your hours, so routine questions never need a message |
| Location | Was the guest made aware of safety, transportation, points of interest and special considerations like noise | Local picks, getting around, noise and traffic notes |
No guide can promise a rating. A guest who never had to guess has one less reason to mark you down.
Fewer Messages
Every question the guide answers is a message you don't have to answer at 11 p.m. For one month, keep a note of what guests ask. Each repeat question becomes a line in the house manual and the printed guide, and the next guest finds the answer there instead of in your inbox.
A Cover Worth Photographing
If a welcome book ends up in a guest's photo or review, a well-designed cover with the home's name is all the branding it needs. Use your colors and typeface, and your logo if you have one. Put the name on the cover, the welcome page and the Wi-Fi card, so guests have something to use when they write a review or tell a friend about the stay. A name works best when it's distinct and easy to search; our guide to naming your Airbnb property covers how to pick one. In the Airbnb version, print the name only, never a web address.
What to Leave Out of the Airbnb Version
For guests who booked on Airbnb, leave everything in this table out, even if a template you found includes it:
| Leave out | What Airbnb's policy says | Do this instead |
|---|---|---|
| "Book direct next time," your booking site, a repeat-stay discount | Encouraging guests to move current, future or repeat bookings off Airbnb, and offering discounts to book off Airbnb, are prohibited | Invite guests to message you on Airbnb if they'd like to come back |
| A QR code or link to your website, an offer or a sign-up form | Links that take people off Airbnb are prohibited in listings and messages, and the offers behind them are prohibited anyway | Print the home's name only |
| A newsletter sign-up, or a guest book that asks for email or home addresses | Asking for guests' email or mailing addresses in Airbnb messages is prohibited, and so is using guest contact information for marketing or adding guests to contact lists | A guest book for notes, with no contact details |
| A request to review you on Google or another site, or an outside survey | Asking guests to review the stay or fill in a survey off Airbnb is prohibited unless you're an approved hotel partner | One line asking for an Airbnb review |
| A payment link for early check-in, late checkout, firewood or other extras | Requesting or receiving payments outside Airbnb is prohibited, including reservation-related fees and optional fees | Offer extras through Airbnb's own tools |
| A required app, account or registration to get in | Listings must be accessible without another app or account, unless a legal or compliance reason is explained in the listing; keyless entry apps and optional apps are allowed | Keyless entry, or optional apps only |
| A request for ID photos before arrival | Prohibited unless required for legal or compliance reasons | Explain any legal requirement in the listing |
What you can do: make the guide useful, put the home's name on it, recommend local businesses, and invite guests to message you on Airbnb if they'd like to come back. Charge for extras such as early check-in or late checkout through Airbnb, as our Airbnb upsells guide explains.
Guests who book on your own website never came through Airbnb, so their version of the guide can carry your website and a sign-up they choose to join. Our direct booking strategy explains how to reach those guests within platform rules.
If you also list on Vrbo or Booking.com, read their terms before you add anything about booking elsewhere to a guide for their guests. Our post on Vrbo's new fee and parity terms covers Vrbo.
Printing, Sharing and Keeping It Current
For one or two homes, Airbnb's Arrival guide and Guidebook plus a printed copy do the job with no subscription. A dedicated digital tool makes sense when you run several homes, want one guide for Airbnb, Vrbo and direct stays, or need translations. Plans below were read from each company's pricing page on October 13, 2026.
| Option | Cost | Best for | Watch out for |
|---|---|---|---|
| Airbnb Arrival guide and Guidebook | Included with your listing | Every Airbnb host; it's the master copy | Guidebooks are public; home co-hosts can't open new guidebooks |
| Printed binder or booklet | Printing and a binder | Quick answers without a phone | Reprint pages when facts change; keep codes out |
| Hostfully Digital Guidebooks | Free plan with 1 guidebook; Pro (up to 199) and Enterprise (200+) prices not published | Hostfully users, several homes, translation into 16+ languages on Pro | Sponsored recommendations on every plan; marketplace upsells carry a 1% Stripe fee |
| Touch Stay | Set by the number of homes, shown in a calculator on its pricing page | Several homes on several channels | Contact collection and review features suit direct guests only |
Touch Stay's feature list includes a CRM, contact collection and collecting reviews, and Hostfully's marketplace sells upsells. Those can suit guests who booked on your own website. For Airbnb guests, keep the guide to information and check every feature against the leave-out table above. If your software sends guidebook links through Airbnb messages, ask Airbnb or the software company how that fits the policy.
Printing the Guide
- Print what doesn't change. Door codes stay in Airbnb's check-in instructions, and the Wi-Fi goes on its own card.
- Use a binder. Sheet protectors or ring binding let you swap one page when a restaurant closes.
- Make it easy to read. Large type, dark text on a light page, one topic per page, labeled photos of tricky controls, page numbers and a contents page.
- Date every page. A small "Updated October 2026" in the footer tells you, your cleaner and your co-host which pages are stale. Keep the master as a PDF anyone on the team can reprint.
- Put copies where they're needed. In a large home, a guide on each floor and a Wi-Fi card in each bedroom.
- Print the guidebook from Airbnb. Preview & print turns it into your local picks section.
Keeping It Current
- After every stay: if a guest asked something the guide should have answered, add the answer to the house manual and the printed page.
- At every turnover: the guide and Wi-Fi card are in place, dry and complete. Add that line to your cleaning and turnover system.
- When anything changes: a new router, appliance, trash day or lock. Update Airbnb first, then reprint the one page.
- Every month: test the smoke alarms, as the U.S. Fire Administration advises.
- Every season: check hours and closures for each local pick, and swap seasonal entries.
- Once a year: read the whole guide against your listing, house rules and checkout instructions, and fix anything that no longer matches.
Your Plan for This Week
- Day 1Fill in Airbnb's Arrival guide: check-in method and steps, directions, Wi-Fi, house manual, house rules and checkout instructions. Tick the Guest safety boxes.
- Day 2Walk the home with your phone. Photograph every control that needs explaining and write one entry per appliance.
- Day 3Write the welcome, arrival, Wi-Fi, trash and house rules pages from the copy blocks above.
- Day 4Build the safety page: confirm the address, the nearest emergency room and urgent care, test the alarms and check your permit for posting rules.
- Day 5Build or update the Airbnb guidebook with your local picks, then print it with Preview & print.
- Day 6Check every page against the leave-out table, then print, bind and place the guide and Wi-Fi cards in the home.
- Day 7Press View on the Arrival guide, ask a friend to test check-in using only the app and the guide, and fix whatever trips them up.
A welcome guide is a small project. Once Airbnb's fields and the printed pages match, upkeep is a short check at each turnover and a fuller read once a year.
If you'd like the cover, the Wi-Fi card and your listing to share one look, Cavmir™ builds that identity through its branding service, so the same name, colors and type carry from the listing to the coffee table.
Sources
Every figure in this guide comes from these sources, checked in October 2026.
- Airbnb Help Center, "Add check-in and checkout instructions to listings", October 2026: airbnb.com
- Airbnb Help Center, "How to check in to your home reservation", October 2026: airbnb.com
- Airbnb Help Center, "Adding a house manual to your home listing", October 2026: airbnb.com
- Airbnb Help Center, "Add house rules to a listing", October 2026: airbnb.com
- Airbnb Help Center, "Add a guidebook to your listing", October 2026: airbnb.com
- Airbnb Help Center, "Offering internet access to guests", October 2026: airbnb.com
- Airbnb Help Center, "Check the wifi speed for a place", October 2026: airbnb.com
- Airbnb Help Center, "Home safety: Smoke and carbon monoxide alarms", October 2026: airbnb.com
- Airbnb Help Center, "Restrictions on security cameras and other devices in homes", October 2026: airbnb.com
- Airbnb Help Center, "Promoting the safety of our community", October 2026: airbnb.com
- Airbnb Help Center, "Create scheduled quick replies and send them to guests automatically", October 2026: airbnb.com
- Airbnb Help Center, "Off-Platform and Fee Transparency Policy", October 2026: airbnb.com
- Airbnb Help Center, "Reviews for homes", October 2026: airbnb.com
- Airbnb Help Center, "Reviews Policy", October 2026: airbnb.com
- Airbnb Help Center, "Ratings for homes", October 2026: airbnb.com
- Airbnb Resource Center, "Make check-in and checkout easy", updated August 2024: airbnb.com
- Airbnb Resource Center, "Write a house manual to share info about your space", updated November 2021: airbnb.com
- Airbnb Resource Center, "Create a guidebook to share your local tips", updated May 2024: airbnb.com
- Airbnb Resource Center, "How to welcome your first Airbnb guests", updated June 2024: airbnb.com
- Airbnb Resource Center, "Important safety guidelines for Hosts", July 2024: airbnb.com
- Airbnb Resource Center, "Introducing the Listings tab", updated May 2024: airbnb.com
- Airbnb Resource Center, "Upgrades to help you manage and grow your business", October 2025: airbnb.com
- U.S. Fire Administration, "Smoke alarms", October 2026: usfa.fema.gov
- Poison Control, National Capital Poison Center, "Poison Control", October 2026: poison.org
- Hostfully, "Digital Guidebooks pricing", October 2026: hostfully.com
- Touch Stay, "Pricing", October 2026: touchstay.com


