Dealing With Bad Airbnb Guests

This guide is for hosts and managers in the middle of a guest problem: a party under way, a neighbor on the phone, more people than you approved, damage found at checkout, a review threat, or a guest still inside after checkout time. Find your situation in the first table, then jump to its section.

Each section gives you the first-hour steps, a message to copy, the Airbnb rule that applies and the evidence to keep. The rules come from Airbnb's Help Center, Terms of Service and newsroom, checked in October 2026. Airbnb edits these pages, so open the linked article before you act on a deadline, and fill in the bracketed parts of each message before you send it.

The First Hour, Situation by Situation

Most problem stays announce themselves with a message, a neighbor's call or a noise alert. What you do in the next hour decides how much evidence you'll have later and how calm the record looks to whoever reviews it. Use this table to find your first move and your clock.

Habits for Every Situation

• Write it in the Airbnb thread. If you talk by phone, send a two-line recap in the thread right after. Airbnb's Off-Platform and Fee Transparency Policy prohibits requesting, sending or receiving payments outside Airbnb, so money questions go through the Resolution Center too. Think of the Resolution Center as Airbnb's billing desk for anything beyond the booking price: refunds, damage and extra charges.
• Name the rule, the time and one request. Quote the house rule or Airbnb policy, say what happened and when, and ask for one specific action by a set time. Leave out adjectives about the guest. A calm, specific message is easier for Airbnb to act on and harder for anyone to dispute.
• Answer fast. Airbnb's ground rules for hosts expect a reply within 1 hour to messages in local daytime hours when check-in is close or an issue is time-sensitive, and within 12 hours to other messages during the stay. Hosts who break these ground rules can see Airbnb cancel reservations or refund guests from their payout.

Start a running log with the first message: the time, what happened, who you contacted and what they said. A few lines written the same night are worth more than a long account written a week later, when a claim or a review dispute asks what happened and when.

Hi [Guest first name], thanks for talking just now. To confirm what we agreed: [what the guest will do] by [time]. I'm noting it here so we both have it in writing.

[Your name]

Safety Emergencies and When to Call the Police

If an emergency is in progress, Airbnb's safety guidance is to contact local emergency services or law enforcement first. Airbnb comes second. Its Help Center points to a dedicated 24-hour safety line, and Airbnb says it can cancel upcoming or ongoing reservations, rebook guests somewhere else and take action against users who break its policies, including removing their accounts.

What to Do While You Wait

• Don't go in alone to break up a gathering or confront a guest. Go back when the police are there or the home is empty.
• Note the time of each call, the police report number and the officer's name. Airbnb's Host Damage Protection Terms require a police report for losses from theft or other criminal acts.
• Screenshot what you can see from outside the home: noise-monitor readings, clips from disclosed exterior cameras and neighbor messages, each with its time.
• Tell your co-host and cleaner not to enter until it's safe.

Find the safety line in your app before you need it. Airbnb's newsroom describes it as a line for hosts and guests to reach its Safety team, and the Help Center routes it through its contact options. Looking it up today saves a search in the middle of an incident.

I'm the host of [listing name], reservation [confirmation code]. Right now [what is happening, for example: about 30 people are at the home, the booking is for 4, and neighbors report loud music]. I messaged the guest at [time] and [they have not replied / they refused]. Police [have / have not] been called. I need Airbnb to [contact the guest / cancel the reservation].

An Unauthorized Party or Gathering

Airbnb's Community Disturbance Policy bans open-invite parties and disruptive gatherings of any size. Its examples of disruption include excessive noise or trash, trespassing, smoking and parking nuisances, neighborhood vandalism and reckless behavior. Lesser disturbances can draw warnings; repeated or more severe ones can lead Airbnb to suspend or remove listings and accounts. The same policy bars hosts from advertising a listing as party friendly.

If a Party Is Happening Now

1. Check for danger. Fights, threats, injuries or a crowd spilling into the street: police first.
2. Message the guest in the Airbnb thread, name the rule and give a time. Screenshot the noise alert or neighbor message that tipped you off, with its time.
3. Call the 24-hour safety line if the guest doesn't reply or the gathering keeps going past your deadline. Use the script in the section above.
4. Give neighbors the direct route. Airbnb's Neighborhood Support takes reports of parties and noise, with a Request a call option for urgent cases. A neighbor's report adds a second, independent record.
5. Write the log the same night: times, messages, calls and any police report number.

Hi [Guest first name], [our noise monitor / a neighbor] is reporting loud noise and more people at the home than the [number] guests on your reservation. Parties and events aren't allowed under the house rules on your booking or Airbnb's Community Disturbance Policy. Please end the gathering and make sure everyone who isn't on the reservation leaves by [time]. If that hasn't happened by then, I'll ask Airbnb's safety team to step in.

[Your name]

If the Guest Mentions a Party Before Arrival

Airbnb lists proof that a guest intends to break one of your house rules or hold an unauthorized party as a valid reason to cancel without fees or other consequences. With Instant Book, two more reasons can apply: the guest makes it clear they'll likely break a house rule, such as bringing a pet or smoking, or the guest has several unfavorable reviews or a thin profile that concerns you. Airbnb may ask for proof before or after you cancel. Inside 24 hours of check-in the online cancel option disappears, so contact Airbnb. And never cancel for a reason that breaks Airbnb's Nondiscrimination or Accessibility policies.

The fees come from Airbnb's Host Cancellation Policy for homes: 50% of the reservation amount for the nights not stayed if you cancel 48 hours or less before check-in or after it, 25% between 48 hours and 30 days out, and 10% more than 30 days out. The same policy says a host may not encourage the guest to cancel, so cancel through the valid-reason route yourself or ask Airbnb to do it.

Superhost status is checked every 3 months against your past 12 months and needs a cancellation rate under 1%, but cancellations for valid reasons don't count toward it (Airbnb Help Center). That's one more reason to cancel a would-be party booking with proof in hand, never on a hunch.

Reservation [confirmation code], check-in [date]. I'm asking to cancel without penalty under Airbnb's valid reasons for hosts. On [date], the guest wrote in our thread that [what they said, for example: they're planning a birthday party for about 40 people]. My house rules say [no parties or events / a maximum of (number) guests]. Screenshots are attached. Please confirm before I cancel, or cancel for me if check-in is within 24 hours.

Hi [Guest first name], based on your message of [date] about [the plan], I've cancelled this reservation because the home doesn't allow [parties or events / more than (number) guests]. Airbnb will handle your refund. I'm sorry this one didn't work out, and I hope you find a place that suits the group.

[Your name]

Noise Complaints From Neighbors

A noise complaint can start with voices on the deck after dark, music through an open window or a late arrival in the driveway. Treat it as a quiet-hours issue unless the head count or the street says it's a party. Airbnb's ground rules for guests ask guests to respect designated quiet hours, and quiet hours are one of the standard house rules you can set.

Your reply has two audiences. The neighbor wants the noise to stop and wants to know someone is on it. The guest may not know they're loud. Answer the neighbor first, within minutes, then the guest.

Steps for the Next Hour

1. Thank the neighbor, say what you're doing, and tell them to call the police if anyone is in danger.
2. Message the guest with the time, the quiet-hours rule and one request.
3. Check your noise monitor, if you have one, after half an hour. If the level hasn't dropped, send the second notice and tell the guest you've shared it with Airbnb.
4. If more reports come in or the group grows, switch to the party steps above.

Thank you for letting me know, and I'm sorry about the noise. I've messaged the guests and asked them to bring it down now. If anyone is in danger, please call the police. You can also report it to Airbnb directly through its Neighborhood Support page. My number for tonight is [your phone number].

Hi [Guest first name], hope the trip is going well. A neighbor let me know it's been loud at the home tonight. Quiet hours start at [time] under the house rules, so please bring the music and conversation indoors and turn it down from now on. Thanks for helping us stay on good terms with the neighbors.

[Your name]

Hi [Guest first name], this is my second message about noise tonight. Quiet hours started at [time], and [a neighbor / the noise monitor] reported [what happened] at [time]. I've shared both messages with Airbnb. Please keep the noise down for the rest of your stay.

[Your name]

Noise Monitors and Cameras Airbnb Allows

Airbnb's device rules allow noise decibel monitors inside a home if you disclose them and keep them out of bedrooms, bathrooms and sleeping areas. Airbnb defines them as devices that measure sound levels and how long they last without recording audio. Think of one as a smoke alarm for noise: it tells you the room is loud and never what anyone said. You must disclose that you have one, though not where it is.

Cameras follow stricter rules. Since April 30, 2024, Airbnb has banned security cameras and recording devices that monitor any part of a home's interior, even when they're switched off. Exterior cameras are allowed if their location is disclosed in the listing description, but not over private spaces such as an enclosed outdoor shower or a sauna. Airbnb names a doorbell camera as an example of a recording device, so disclose that too. Our smart home guide for rentals covers which sensors are worth installing.

Evidence to keep: monitor readings with times, the neighbor's messages, your messages to the guest, and any exterior clip that shows how many people arrived.

More Guests Than the Booking Allows

Airbnb's ground rules ask guests to respect the approved number of guests. Your next step depends on one question: can the home take the bigger group?

• Yes, within your limit. Airbnb's guidance for this case is to send the guest a trip change that adds the extra cost per night. Once they accept, the booking, the price and the head count match. For future stays, choose how many guests can book before an extra-guest fee applies.
• No, it's over your limit. Ask that only the guests on the reservation stay overnight. Before arrival, the same Airbnb article says to tell the guest your place isn't the right fit for the group and ask them to cancel, with the refund set by your cancellation policy. Airbnb's ground rules for hosts also say a host may not ask a guest to cancel on the host's behalf, so keep your message about the group size and contact Airbnb if it stalls.
• It looks like a party. Switch to the party steps.

Don't take extra-guest money any other way. A cash or payment-app request breaks Airbnb's off-platform rule. If the extra people leave a mess, Airbnb's Host damage protection article lists extra cleaning required because of additional unapproved guests among the costs it covers.

If a city permit, HOA rule or insurer sets your occupancy limit, say so in your message. A limit set by someone else is easier for a guest to accept than one that sounds like your preference. Our state-by-state permit data shows how your state handles short-term rental permits.

Hi [Guest first name], [our doorbell camera / a neighbor] shows [number] people at the home today. Your reservation is for [number] guests and the home's limit is [maximum guests]. Could you confirm who's staying overnight?

[Your name]

Thanks for confirming. I've sent a change through Airbnb for [number] extra guests at [amount] per night. Once you accept it, you're all set.

[Your name]

Thanks for letting me know. The home is limited to [maximum guests] guests [under our permit / for safety / under our HOA rules], so I can't host a group of [number]. Please make sure only the [number] guests on the reservation stay overnight. If that's a problem for your plans, let me know today and I'll ask Airbnb how best to help.

[Your name]

Evidence to keep: the guest's reply about who is staying, exterior clips of arrivals, and any neighbor report with a head count.

Smoking, Pets and Other Broken House Rules

Airbnb's standard house rules cover pets, events, smoking and vaping, quiet hours, check-in and checkout times, check-in method, maximum guests, and commercial photography and filming. Guests see them in your listing description, the booking terms, automated emails and the Arrival Guide, which is why every message on this page quotes them. Service animals, such as guide dogs, always stay free, whatever your pet rule says.

Airbnb's ground rules for guests back your house rules up:

• A no-smoking rule covers tobacco, cannabis and e-cigarettes.
• No pets inside a listing set to no pets.
• Check in inside your window, and finish checkout, including key return, by the set time.
• No film or photography for commercial use.
• Don't leave the home needing excessive or deep cleaning, tell the host about damage beyond normal wear and tear, and pay reasonable requests for damage, missing items or unexpected cleaning.

Airbnb can warn guests who break these rules, and repeated or severe violations can get a guest suspended or removed. Report what happened through Airbnb support with your screenshots, even when the guest apologizes. The report matters later: Airbnb treats a review as retaliatory only when the reviewer committed a policy violation and was notified of it.

What You Can Charge For

Extra cleaning to remove stains, pet accidents or smoke odor is covered by Host damage protection. For smoke odor, Airbnb's Host Damage Protection Terms ask for verifiable evidence that the guest or someone they invited caused it, and Airbnb may require the cleaning invoice to come from an independent company it approves. Cleaning that's part of a normal checkout, such as laundry, dishes or trash, isn't covered.

Skip the security deposit idea: Airbnb's off-platform policy says most hosts aren't allowed to charge one. Every charge goes through the Resolution Center, with photos and the invoice attached.

Hi [Guest first name], [what you saw or were told, for example: a neighbor saw smoking on the deck tonight]. The home is non-smoking [inside and out], and that includes cannabis and vapes. Please don't smoke on the property for the rest of your stay. If extra cleaning is needed, I'll send the cost through Airbnb's Resolution Center with photos and the cleaner's invoice.

[Your name]

Hi [Guest first name], [a neighbor mentioned / our doorbell camera shows] a dog at the home, and the listing is set to no pets. If it's a service animal, just let me know and you're all set. If it's a pet, please tell me today how you'd like to handle it: [the dog stays elsewhere / we agree on a change through Airbnb].

[Your name]

Evidence to keep: photos of ash, butts, stains or pet hair with times, the cleaner's invoice, the guest's replies and your report to Airbnb.

Damage Found at Checkout

Host damage protection, part of AirCover for Hosts, reimburses hosts up to $3 million when a guest damages the place or belongings during an Airbnb stay, according to Airbnb's Host damage protection article. It runs on a strict clock and on evidence, so the first hour after you find damage matters more than the claim form.

The First Hour After You Find Damage

1. Stop the clean in that room. Photograph and film the damage, wide and close, before anything is moved or repaired, and keep the original files.
2. Protect the item from more harm (cover it, unplug it, shut off the water) and keep the broken pieces. The Terms ask you to protect and preserve damaged property.
3. Pull your before photos of the same spots from the last turnover.
4. Write down when and how you found it and what you think caused it.

1. Checkout dayPhotograph the damage before cleaning. Ask the cleaner to stop and send photos first.
2. First days after checkoutGet itemized repair or replacement estimates and the cleaning invoice.
3. By day 14Send the guest a reimbursement request in the Resolution Center with photos and estimates. The guest has 24 hours to respond.
4. 24 hours laterIf the guest declines, pays part or doesn't respond, submit the request under Host damage protection, and Airbnb Support reviews it. Aim to do this inside the 14 days too.
5. By day 30Complete the payment request form in the Resolution Center with your full evidence.
6. By day 60Last day for other money requests in the Resolution Center, such as a refund you and the guest agreed on.

Send the guest request early. The guest gets 24 hours to answer, and the Host Damage Protection Terms (last updated August 1, 2026) ask that within 14 days of checkout you've asked the guest to pay and told Airbnb about your complaint. Use the 30 days to finish the form; start well before day 14.

What Host Damage Protection Covers

The Terms add limits: losses from mold are excluded, anything your own insurance already paid is deducted, and Airbnb can deny a request when a loss came from a host's failure to take reasonable care, especially with repeat requests. The Terms also encourage hosts to carry insurance that covers them and their property. Host damage protection doesn't apply to stays in Japan, where Japan Host Insurance applies instead, and in Washington state an insurer reviews requests. How it fits next to your own policy is in our Airbnb insurance guide.

What the Evidence Must Show

The Terms ask for the time, cause and origin of the loss; receipts, photos, videos and other verifiable proof; a complete inventory of what was lost or damaged; detailed repair estimates; receipts for unexpected cleaning; proof that you own or are responsible for the property; and a police report for theft or other criminal acts. Documents must be true and accurate and not doctored or falsified, and the Terms name artificial intelligence specifically. Send original photos, never edited or AI-enhanced ones.

Hi [Guest first name], after your checkout on [date], our cleaner found [the damage] in [room]. Photos taken at [time] are attached, with photos of the same spot from before your arrival. The [repair quote / receipt] from [business] is [amount], also attached. If anything here doesn't match what happened, please reply and I'll look at it.

[Your name]

Don't ask for payment by bank transfer or a payment app, even if the guest offers. Airbnb's off-platform policy prohibits it, and the Resolution Center keeps the request, the evidence and the payment in one record. The same policy shapes how you can market your own website; our direct booking strategy guide covers what's allowed.

A Guest Threatening a Bad Review for a Refund

Some complaints arrive with a condition attached: refund part of the stay, or the review will say one star. Airbnb's Reviews Policy bars hosts and guests from extorting, pressuring or incentivizing anyone to influence a review, and from threatening a negative review to get compensation or a refund. Reviews may not be given or withheld in exchange for something of value. That covers your side too.

What to Do First

1. Don't bargain in the thread. Screenshot the message with its time.
2. Separate the complaint from the threat. If something was wrong with the home, fix it fast and say so in writing.
3. Point any refund request to Airbnb. Under Airbnb's Resolution Center rules, issues must be reported to Airbnb within 72 hours of discovery to be eligible under its rebooking and refund policies.
4. Reply once, calmly, with the message below, and report the threat to Airbnb support.

Hi [Guest first name], I'm sorry [the issue] affected your stay. I can't offer a refund in exchange for a review, and Airbnb's Reviews Policy doesn't allow that. If you'd like to request a refund for [the issue], please do it through Airbnb, and I'll respond there with what we did and when.

[Your name]

How Airbnb Treats Each Kind of Review

To ask for removal, use Airbnb's review dispute tool: pick the review, choose a reason, explain why it breaks the policy and attach your files. For a review you received, you can ask at any time, up to two times for the same review, and Airbnb usually emails a decision within 48 hours. Leave out government IDs, health data and other sensitive details; Airbnb says it won't consider them.

Your Review and Your Public Response

For homes, host and guest each have 14 days after checkout to write a review, and reviews publish once both are in or when the 14 days end (Airbnb Help Center). Write yours factually: which rule, what happened, what it took to fix.

Your public response is posted immediately and shows with the review on your listing page (Airbnb Help Center), so write it for the next guest who reads it. One factual sentence and what you changed is enough.

[Guest first name] booked for [number] guests, and [number] more people stayed on [date] without a change to the reservation. After checkout we found [what, for example: cigarette ash on the deck and a smoke smell indoors], against the house rules. We would not host this group again.

Thanks for staying with us. For future guests: [one factual sentence, for example: the listing and house rules say the home sleeps six and does not allow events]. When [the issue] came up on [date], we [replied within (time) and (what you did)]. [If you fixed something: We have since (the fix).]

For the longer plan after a damaging review, see how to recover from a bad Airbnb review.

A Guest Who Will Not Leave

An overstay can start as a late checkout: a slow morning, a missed ride, a guest who assumes an extra hour is fine. Start with the friendly version, because a clear message about the next arrival is the fastest fix.

Airbnb's Terms of Service (last updated February 5, 2026) describe a reservation as a limited license to enter, occupy and use the home. If a guest stays past checkout, the host can make them leave in a way the applicable law permits, including by imposing reasonable overstay penalties. The part about the law is what protects you: changing the door code, cutting the power or moving a guest's belongings yourself can break local rules, which vary by state and city. Any overstay charge goes through the Resolution Center, never in cash.

The First Hour After Checkout Time

1. Message the guest with the checkout time, the next arrival and a clear time to be out.
2. No reply within half an hour: call, then recap the call in the thread.
3. Still there: contact Airbnb support with both reservation codes. Airbnb can cancel ongoing reservations and act against accounts that break its rules.
4. Refusal, threats or signs they plan to stay on: call the police, using emergency services if you feel unsafe, and talk to a local lawyer. Don't go in alone.
5. Tell the next guest early if their arrival is at risk, and ask Airbnb about options for them.

Good morning [Guest first name]! A reminder that checkout is at [time] today. The next guests arrive at [time], so the cleaners will start at [time]. Please leave the keys [where] and message me when you're out. Safe travels.

[Your name]

Hi [Guest first name], checkout was at [time] and the next guests arrive at [time], so the cleaners need the home now. Please finish packing and be out by [time]. If something has gone wrong with your travel plans, tell me now and I'll see what I can do, but I can't extend the stay past [time].

[Your name]

Reservation [confirmation code]. Checkout was [date and time]. The guest is still in the home and [has not replied / has refused to leave] after my messages at [times]. The next reservation, [confirmation code], checks in at [time]. Please contact the guest and advise me on next steps.

Longer Stays and Tenant Rules

Airbnb's terms also warn that some places have landlord-tenant, rent control and eviction laws that may apply to longer stays and create tenancy rights for guests. The terms set no night count for this; local law does. Airbnb's booking settings apply a 31-night maximum when you haven't set a trip length limit, and you can set your own. Before you accept a long booking, check your city and state rules, and ask a local lawyer how a guest who won't leave after a long stay would be removed where you are.

Evidence to keep: the reservation's checkout time, your messages with times, any reply from the guest, call recaps and Airbnb case numbers.

Prevention and Your Plan for This Week

No setting screens out every problem, but a few cut the odds and make the next incident easier to prove. Airbnb screens first. Where the law allows, it checks reservations for signals of a high risk of a disruptive gathering, and its anti-party system redirects some would-be bookers of entire homes to other options, such as private rooms or hotels (Airbnb Newsroom).

Settings That Screen for You

• Instant Book requirements. In booking settings you choose Instant Book or Approve all bookings. With Instant Book on, you can require a good track record, meaning a stay completed without incident or bad reviews, and a pre-booking message with questions the guest answers when booking.
• Approve all bookings if you'd rather read each request before it's confirmed.
• Limits that match the home. Set maximum guests to your real limit, choose how many guests can book before an extra-guest fee applies, and set a maximum trip length if you don't want long stays.
• Disclosed devices. A noise monitor inside and disclosed exterior cameras give you times and facts instead of guesses.

The red flags worth reading in a booking request are in our guest screening guide.

Thanks for booking [listing name]! A few quick questions so we can get ready: who's coming, and what brings you to [town]? The home sleeps [maximum guests], and parties or events aren't allowed. Quiet hours are [time] to [time].

House Rules Wording

Use Airbnb's standard rules first, then put the rest under additional rules, which Airbnb says shouldn't contradict the standard ones. Write numbers and times, and leave out adjectives. Our house rules guide goes deeper on wording that protects the home without putting good guests off.

No parties or events of any size, and no visitors after [time]. Maximum [number] guests overnight, as set on the reservation.
Quiet hours are [time] to [time]. Please keep music and voices inside after [time].
No smoking or vaping of any kind, inside or outside, including cannabis.
No pets unless approved through Airbnb before arrival. Service animals are always welcome.
This home has a noise monitor that measures sound levels only. It does not record audio. Exterior cameras cover the [driveway and front door].
Checkout is at [time]. Please leave the keys [where] and send a message when you leave.
Please tell us about any damage or breakage right away so we can fix it before the next guest.

What to Do This Week

1. Find Airbnb's 24-hour safety line in your app and save it, with the local police non-emergency number, in your phone and your co-host's.
2. Save the messages on this page as templates in whatever inbox you use, with your house details filled in.
3. Check your house rules: events, maximum guests, quiet hours, smoking, pets and checkout.
4. Disclose any noise monitor and exterior camera in the listing, and remove any indoor camera.
5. Ask your cleaner to photograph every room after each clean, filed by date. Our turnover system guide shows how to build it into the clean.
6. Start an inventory with receipts for furniture, electronics and decor.
7. Give your closest neighbors your number and point them to Neighborhood Support.

Most of this work is about expectations. A listing that states the rules, the guest limit and the home's quirks before anyone books gives you something firm to point to when a stay goes wrong. If you'd like help with that part, Cavmir™ offers listing optimization, which includes a rewrite of your listing.

For the everyday messages around a normal stay, our guest communication templates pick up where this page stops.

Sources

Every figure in this guide comes from these sources, checked in October 2026.

• Airbnb Help Center, "Host damage protection", October 2026: airbnb.com
• Airbnb Help Center, "Host Damage Protection Terms" (last updated August 1, 2026), October 2026: airbnb.com
• Airbnb Help Center, "How the Resolution Center helps you", October 2026: airbnb.com
• Airbnb Help Center, "Community Disturbance Policy", October 2026: airbnb.com
• Airbnb Help Center, "Promoting the safety of our community", October 2026: airbnb.com
• Airbnb Help Center, "Neighborhood Support", October 2026: airbnb.com
• Airbnb Newsroom, "Our anti-party system returns for July 4 weekend", June 2026: news.airbnb.com
• Airbnb Help Center, "Restrictions on security cameras and other devices in homes", October 2026: airbnb.com
• Airbnb Help Center, "Ground rules for home guests", October 2026: airbnb.com
• Airbnb Help Center, "Ground rules for home hosts", October 2026: airbnb.com
• Airbnb Help Center, "Add house rules to a listing", October 2026: airbnb.com
• Airbnb Help Center, "When guests want to bring more people to your home", October 2026: airbnb.com
• Airbnb Help Center, "Canceling a reservation as a host without adverse consequences", October 2026: airbnb.com
• Airbnb Help Center, "Host Cancellation Policy for homes", October 2026: airbnb.com
• Airbnb Help Center, "What's required to be a Superhost", October 2026: airbnb.com
• Airbnb Help Center, "Authentic and trustworthy reviews" (Reviews Policy), October 2026: airbnb.com
• Airbnb Help Center, "Remove or dispute a review", October 2026: airbnb.com
• Airbnb Help Center, "Reviews for homes", October 2026: airbnb.com
• Airbnb Help Center, "Responding to a review", October 2026: airbnb.com
• Airbnb Help Center, "Off-Platform and Fee Transparency Policy", October 2026: airbnb.com
• Airbnb, "Terms of Service" (last updated February 5, 2026), October 2026: airbnb.com
• Airbnb Help Center, "Booking settings for hosts", October 2026: airbnb.com