Cavmir clients pay premium fees and expect premium responsiveness. We are hiring a Customer Service Representative to own the front line — inbound questions, onboarding documentation, scheduling coordination, and clean ticket handoffs to the right specialist on the team.
What you'll own
Respond to client inquiries via email and messaging within agreed SLA windows. No ticket falls through.
Guide new clients through onboarding — document collection, intro calls, expectation setting.
Maintain accurate, organized client records in the internal CRM.
Triage incoming requests and route to the correct specialist (paid media, social, listing optimization, etc.).
Flag client friction early to the Customer Success Manager before it becomes churn.
Represent Cavmir with warmth and professionalism in every interaction — you are the brand on the phone.
What we expect
1+ years in customer service, client relations, hospitality, or front-office roles.
Strong written and verbal English. Spanish or Portuguese is a meaningful plus.
Highly organized. You handle 30+ tickets a day without dropping any.
Calm under pressure. Difficult clients do not rattle you.
Comfortable working independently in a remote environment with minimal supervision.
If this role is not for you
If you cannot type at least 50 WPM accurately, the volume here will overwhelm you.
If your written English requires heavy editing, this is not the seat.
If you treat customer service as a stepping stone you will leave at the first opportunity, do not apply — we hire for stability.
